What People Are Saying...
"Good value for the money"
"Order entry and dispatching are easily handled with CMS. It's good value for the money spent and I would recommend it to others."
- Yvonne H, Motrux
"Simple and easy to find information "
"Very user friendly, very simple and easy to find information. I can get information from 3-4 years from using the system about driver, power units, trailers, customers, vendors etc..."
- Balihar M, Sam-X Logistics
"Provides all the necessary information"
"Tailwind's provides a clear board that uses a variety of colours and headings to make it easy to read and offers a great deal of information. The setup of the program is straightforward, allowing for smooth work processes. The error popups provide a clear explanation of the problem so you know where and how to correct the error. They also have excellent customer support services with representatives who are able to explain things in a manner that is easy to understand. Overall, I would recommend this program to any dispatch in the industry. It is a very user friendly system that provides all the necessary information to complete the required daily processes."
- Sarah R, Campbell Freight Inc
"The cream of the crop"
"I would recomend this program to anyone who is interested in have a user-friendly program and a support staff second to none. The cream of the crop as far as support goes. I have never experienced anything as good. All features are great and can be user altered for their own preferences. Tailwinds provides excellent support and is willing to work to meet your needs."
- Dean V, Sunfire Transport
"Great for trucking businesses"
"This system is great for trucking businesses. It is fairly easy to learn and has lots to offer. I have yet to stop learning new things from this system. The Driver Pay Wizard is very handy for my department. I am able to immediatley determine if PRO#s have or have not been paid to a driver. My old method was to look through every check they have received from us! Customer support is always there to help! Thank you Kenny and Kyle."
- Dana N, A&J Transportation
"Saved us time and money"
"All of our information is easily and readily available to us with pinpoint accuracy. Our customers are happier, more informed and better taken care of since we installed the software. We can quickly and accurately track our customers' loads and update them at a moment's notice on their shipment status. We do not misplace or lose orders anymore and that has saved us time and money. If an order is not delivered it cannot be billed. Even if the paperwork is misplaced and the order delivered, we will still have the order in the system to bill. The ability to sync to our accounting makes our accountants job easier."
- Jamie P, Polar Express
"Continue to value me as if I was their only customer"
"Tailwind dealt directly with my interest and provided patience along with understanding and an open mind for the specific requests. Tailwind's employees have carried these same customer service elements in our day-to-day communications over the past few years and continue to value me as if I was their only customer. Your team's ability to reconfigure your programs functionality at any given notice has separated you from your competition by a country mile."
- Justin D, Cassidy's Transfer & Storage Ltd.
"Up-to-date tracking information available at all times"
"We have been very pleased with our decision to implement TAILWIND's Carrier Management System as our primary operations and tracking software. As a distribution/warehousing business with three locations stretching from coast to coast, our information has to be available to all locations. TAILWIND's software has allowed us to centralize all of our information into one database, with up-to-date tracking information available at all times. Our customers are able to access the tracking system and feel confident about the information in front of them. We would proudly recommend TAILWIND software without hesitation!"
- Chris W, Gateway Distribution Inc.
"Excellent customer service"
"I just want to thank you for everything you've done for us. I feel like sometimes I can really be a real pain in the butt but you always come through and help me in every way you can. I know it can be very frustrating at times. I know you are a very busy & dedicated individual and there aren't enough people like yourself out there. You always make sure you return all my calls or at least e-mail me back, and to me, that goes beyond the call of duty. I just wanted to personally thank you for your excellent customer service. Thanks again..."
- Tarine M, Ten Berge Transportation
"The best feature set at the best price "
"We here at Sea-Tac would like to take this opportunity to let you know how much we like the new Carrier Management Program that your company designed. It is without a doubt the best feature set at the best price. We are in awe that our dispatching and invoicing can be so streamlined and easy and are certainly wondering why we didn't take this step long ago... your staff are always courteous, helpful and available to help me at the drop of a hat and continue to help me with any problems or questions... thank you so much for making my job easier and for getting Sea-Tac into the 21st century."
- Lynda P, Sea-Tac Transportation
"Increased our efficiency"
"We have been using Tailwind since 2005 and could not be happier with the program. This program has increased our efficiency within our company.The over the phone training they offer was convenient and easy to comprehend. They are very friendly and always ready to answer any questions that we have. The system is very user friendly. It is so easy to enter new orders, make corrections, research and do invoicing. We also like how easy it is to look up the company financial sales, cost and receivables by using the report function that is available. We highly recommend this program; it has been a number one tool for us."
- Ron T, Delaware Dist
"It was a seamless change for our customers and vendors"
"We began searching for an operations software package in early 2007. After investigating a number of systems, we found Tailwind in May, made our decision in June and had the system up and running on September 1st. The Tailwind staff made the transition from manual to automated very easy. They were all very professional and maintained timelines that were very tight, especially given we converted during the summer when both parties had numerous individuals away on vacation.
Tailwind helped us to adapt forms (quote, Load Contract, etc) to look and feel like the manual systems so that it was a seamless change for our customers and vendors. And they didn't nickel and dime us every time we needed something changed. They provided excellent on site and after regular business hours training as well as distance service.
At the same time, we needed to change accounting systems to fully utilize Tailwind and their staff made the transition as painless as possible with real help for our accounting personnel.
We've been operating with the system in place for about 16 months and every issue that we have had, and there have not been many, have been addressed quickly and professionally by the Tailwind staff.
My background is the courier industry and I have been involved in purchasing, installing and training three different operations systems like this and the problems were horrendous; timelines were constantly missed, we were left on our own to solve issues and each offered their own different problems. Those problems affected our operational abilities and our bottom line. I highly recommend the Tailwind operations system to anyone who is interested."
- Rod W, Lantrax Logistics
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